We’re really sorry you’re not happy, we want to sort things out for you quickly.
At Devon Heating Services every one of our customers is important to us, we want to resolve your complaint as fairly and swiftly as possible. We will deal with your complaint promptly and effectively in a positive manner.
Customers can contact Devon Heating Services using the following methods
Telephone: 01395 899 100
Email: info@devonheating.co.uk
Post: Devon Heating Services, Winslade Park, Winslade House, Manor Drive, Exeter, EX5 1FY
In Person: By appointment only.
We will acknowledge receipt of your complaint within 5 working days Devon Heating Services will initially contact you either by telephone or email to discuss your complaint and agree to a plan to resolve the issue within 14 days if not sooner.
If we are unable to provide you with a final response within 14 days we may extend this to a timeframe of 8 weeks, if after this time we are still unable to provide you with a final response, we will write to you explaining our reasons and advise you of a date when you can expect a final response.
If more than 8 weeks have passed from the date of your complaint and you still have not received a final response, or you are dissatisfied with the final response you have received at any stage of the process, you have the right to contact the relevant OMBUDSMAN Service,
Website: www.disputeresolutionombudman.org
Email: info@disputeresolutionombudsman.org
Tel: 0333241 3209
The Ombudsman offers free, independent advice where the customer and business cannot reach a final resolution.
You must refer your complaint to the Financial Ombudman within 6 months of the date on the final response.
For unsafe gas installation you can report us to the Gas Safe Register.
From the outset the level of service provided by Devon Heating Services has been exceptional. Matt took me through the different options to replace an old boiler which was on its last legs, In the end a Worcester Bosch Combi Boiler was considered the best option for my property.
On the day of fitting both Ben H and Tom where professional from the outset and carried out a first-rate conversion from my old system to the new. Couldn’t fault their work in anyway (the attention to detail was top draw), both are a true credit to Devon Heating. Would highly recommend this local company to anyone who is looking for a new boiler, you’ll certainly be in safe hands. Well done to the entire team.
Thoroughly recommend Devon Heating. From the moment I rang I was reassured everything would be sorted and it was. Professional; calm; friendly; patient ; respectful of our home; competent neat tidy workers and amazing communication throughout the project. Thank you Matt for reassurance and great customer service by checking in once project complete. Thank you to Liam for sensible sound advice with no pressure. Thank you to Tom and Steve for neat ,tidy and seamless installation with respect for our home. Thank you to office staff for outstanding communication throughout. My sons, daughter and now us have experience of Devon Heating and without reservation recommend contacting them. Thank you SO much Matt Liam Tom Steve Hannah and team.
Very easy company to deal with, solid comms throughout our journey. Engineers turned up on time and where polite, friendly, clean and knowledgeable when questioned. Definitely recommend DHS.