Throughout your time with us we aim to provide a safe, high-quality service, to repair and maintain the equipment included in this agreement. If you have any questions or would like to make a complaint please contact us on 01395 899100
What the agreement provides (standard, premium & landlord) see options below under “Devon Heating Home Cover Options”.
Your agreement is based on the type of home cover you choose. Please also see our general exclusions section.
Gas safety inspection and certification produced annually for one appliance. One annual service.
This service is for maintaining and repairing a single Wet (using water) Gas, Oil, or LPG central heating system in your home and includes the following:
If we encounter a defect with the gas pipework inside your home between the gas meter and any appliances, we will make any necessary repairs as long as you have Premium Cover and there is no specialist flooring, screed, inaccessible pipework or it is an installation defect.
This service is for maintaining and repairing a single Gas, Oil, or LPG central heating appliance as follows:
What is included:
What is not included:
What is included? Under this service, inside your home we will provide materials and labour to repair or replace:
This service includes one maintenance & safety inspection in every continuous two years in which you hold this agreement with us.
What is not included:
The Devon Heating Home Cover agreement plans do not include the following:
Alterations or modifications
Design or existing faults
Devon Heating Home Cover agreements are only available for appliances for domestic use in your home. If you own a domestic property which you let out, we will offer you a Premium Landlord Cover agreement only, please see the landlord cover section.
Devon Heating Home cover is a maintenance agreement and not an insurance policy.
We will cancel your agreement if:
You may also cancel your agreement immediately, either after we let you know about changes or prices or terms and conditions, or if we fail to do something which we should have done. In this case, you will receive a refund based on how much time is left of the relevant 12 month period, or, if you agree, we will put things right and continue your cover.
If you do so after we have done an inspection or other work and you have paid less than £70 in the previous 12 months at the time you cancel, we may charge you an extra amount which brings your total payments to £70.
If you have a Landlord Cover agreement and we have provided you with a gas safety certificate, you will not receive a refund of our charges for providing you with this record.
If you wish to terminate your Home Cover Service agreement with Devon Heating Services ltd, please contact us on 01395 899100 and in writing to Basepoint Buisness Centre, Yeoford Way, Marsh Barton Trading Estate, Exeter, EX2 8LB.
If we do not carry the spare parts your repair needs on the day, we will do all we reasonably can to source the parts from our suppliers.
One of our engineers will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work.
All Devon Heating Home Cover options and internal gas supply Our cost of access to your system (materials and labour) is included up to £500 (including VAT) annually, for example, inaccessible pipework and wiring or “built in” appliances.
This service is available to landlords who let out properties for domestic purposes. By law Landlords must have gas appliances in properties they let checked for safety every 12 months. They should also hold a gas safety record as proof.
We will only check and issue a gas safety certificate for the appliances that are included on your Landlord Cover plan. Any other gas appliances in the rented property can be individually serviced or safety inspected for a small extra cost. After the necessary inspections on the selected gas appliances ,we will then give you in writing, a gas safety certificate to show that
we have completed a safety inspection which will include any details of any faults we have found and any repairs that are needed. If you or we cancel your agreement after we have provided
you with a gas safety certificate, you will not receive a refund of our fee for providing you with a Gas Safety Certificate.
It is your responsibility to ensure we have safe access into your property.
If we can not gain access to carry out the necessary work we will contact you to arrange another appointment. If, after several attempts we still cannot gain access, we may cancel your agreement. We will inform you in writing if this is the case.
Nobody other than you will be able to benefit from this agreement. It cannot be passed to someone else or an alternative property without our consent which may result in a new agreement and inspection or the right to cancel the existing agreement.
We will meet our responsibilities under this agreement within a reasonable time unless it is impossible to do so because of circumstances outside our control, for example, availability of parts or materials or adverse weather conditions.
If you have a home cover agreement with Devon Heating Services Ltd, we will need to hold details on file which will include the relevant property address, contact details, appliance details and service history. We will never share any details with any third parties unless we have your consent.
The energy saving trust recommends that gas central heating boilers are replaced every 15 years. Whilst boilers older that this can often still work correctly, their effectiveness and efficiency is reduced.
Technological advances mean that todays boilers, if regularly serviced, have significantly higher efficiency performance, reliability and safety features.
If you request us to improve your system (for example adding new controls), we will give you one year parts and labour warranty. To arrange an engineer visit please call 01395 899100.
A Power Flush is a way of removing debris, sludge and other waste from central heating systems.
We may also suggest you correct any other design faults which may cause the problem to return at additional costs.
This work can increase the life of your system and improve the system efficiency. If we recommend that you require a Power Flush this work will be chargeable. Leaks occurring within the system, within one month following a Power Flush that are not covered, as the sludge often blocks and inherent leaks and in removal, water circulating freely will often find any joints previously sealed by the sludge.
Power Flush is a trademark.
Any guarantees do not affect your legal rights under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.
You can obtain advice regarding your rights from a Citizens Advice Bureau or Trading Standards department.
If any of these terms are held to be invalid, unlawful or unenforceable, it shall not affect the enforceability of any of the remaining terms.
These terms constitute the entire agreement between you and us with respect to the subject to the subject matter hereof.
These Terms shall be governed and construed in accordance with English Law and be subject to the exclusive jurisdiction of the English Courts.
We will always do out best, however, if you have any issues that need to be addressed concerning our service, please phone us on 01395 899100 or write to us at Office, Basepoint Buisness Centre, Yeoford Way, Marsh Barton Trading Estate, Exeter, EX2 8LB.
Alternatively you can email us at firstname.lastname@example.org
We will try to deal with any matters immediately and will keep you informed of the process of our investigation at every stage.
The boiler itself will be registered by us and the guarantee/warranty will be with the boiler manufacturer. The length of manufacturer’s guarantee/warranty will depend upon the manufacturer and model of the boiler. The validity of the manufacturer’s guarantee/warranty will be subject to the boiler being serviced every 12 months by a Gas Safe engineer. The extended guarantee/warranty offered by Devon Heating Services Ltd on boilers is subject to the customer holding a recognised Home Care service contract with Devon Heating Services Ltd for the duration of the manufacturers guarantee/warranty period and the extended guarantee/warranty period. To benefit from the extended guarantee/warranty you must have a service plus plan in place within one week of the installation date and for the duration of the agreed extended guarantee/warranty period.
Outstanding service from these guys. I called them regarding a leak on an old boiler and within 24 hours of their 1st visit had replaced the boiler at a very reasonable price. No mess - so the wife was happy. The whole system is working much better than it has in the life of the old boiler.
A great Job. Thank you.
A very professional service. Friendly, and prompt. Used them for a few years, and every time the service has been brilliant.
Great bunch of guys.
I cannot recommend Devon Heating highly enough. Very fair quote, they started work on time, were so professional, neat and tidy, excellent attention to detail and eager to please. A rare find.