The aim of this cover is to provide a service to householders who want protection in the event of a breakdown of their central heating system and/or their boiler and controls. This cover is designed to support your household insurance policies and provide benefits and services which may not be available under those policies. We aim to provide a safe, high-quality service to repair the equipment included under this cover. If
Our aim is to provide a safe, high-quality service, to repair and maintain the equipment included in this agreement. If you have any questions or concerns regarding your cover, please contact our office on 01392 796699.
You are agreeing to purchase a year of the Home Cover Plan (this is the Term). The period of cover will begin 28 days after the date on which you agree to the Home Cover Plan and these terms and conditions.
Following payment of cover, Devon Heating Services will provide the services and benefits described in your chosen plan, during the period of cover and within the geographical limits.
At the end of the initial Term the contract will automatically be renewed at the end of each additional year for an additional year.
If you would like to terminate the contract you will need to notify us of this at least 28 days’ before the plan renews. You will still have access to the services and benefits and will remain responsible for the fees for these until the end of the cancellation period.
Your agreement is based on the type of home cover you choose. (Please also see our exclusions section).
Service – One annual boiler service for gas, LPG or oil boilers.
Service Plus – One annual boiler service for gas, LPG or oil combination boilers only. Emergency call outs, Repairs to boiler and controls, system pipework, radiators and valves.
System – One annual boiler service for gas, LPG or oil regular boilers with hot water cylinders. Emergency call outs, Repairs to boiler and controls, system pipework, radiators and valves. Programmers & thermostats, central heating pumps and hot water cylinders.
What is included in your cover, depends on the plan you choose.
Boiler
Controls
Central Heating system
Hot Water Cylinders
Boiler
Controls
Central Heating system
Hot Water Cylinders
The following options are available to add as extras to your Home Cover Plan
Boiler
Controls
Central Heating System
The Devon Heating Home Cover agreement plans do not include the following:
The contract covers only the original system and boiler inspected when you first became a home cover customer. If any changes or modifications to the original system or boiler including any replacement parts have been carried out (not by Devon Heating Services Ltd) we must be notified in writing, to Devon Heating Services Ltd within 14 calendar days of any such changes, modifications or replacements. A further chargeable inspection will then be carried out to determine whether your cover remains valid. Devon Heating reserves the right not to provide cover to any changes made that do not satisfy our company standards or that have not been inspected by us. Failing to notify us by writing of any changes or modifications, will render this agreement null and void.
The cost of repairs needed because of design faults (unless we are responsible), or faults which existed before you entered the agreement and which could not be identified on the initial inspection using reasonable care and skill. This would apply to pipes buried under concrete floors that have not been installed correctly or without wrapping or movement protection.
The cost of repairs relating to damage caused by you or someone else.
Unless we are responsible, loss or damage to the property caused by the appliance, boiler or system breaking down (for example damage caused to furniture caused by water leaks). Any re-decoration that may be needed following our work is your responsibility unless we are at fault.
The cost of repairing faults or damage caused by freezing weather conditions, subsidence, structural repairs, accident, fire, lighting, explosion, flood or storm. The cost of repairing damage caused by changes to or problems to the gas, electricity, or water service. You should check your household insurance to make sure you have cover for these risks.
Devon Heating Home Cover agreements are only available for appliances for domestic use in your home.
The agreement covers maintenance only and has been designed to support your insurance policy, not replace it.
Your agreement runs until you notify us that you would like to cancel, or if we cancel the agreement (see cancellations section). You may cancel the agreement at any time. We will write to you to inform you of any changes to the terms and conditions or pricing schedule.
We also reserve the right to cancel this agreement at any time, giving you 14 calendar days notice.
If you pay each year in advance (by cash, cheque or direct bank transfer) instead of by a monthly direct debit and cancel the agreement within that year, we will give you a refund for the remainder of the agreement. There will be a minimum payment for the year of £70 if we have done any work or carried out an inspection.
If you have a Premium Landlord Cover agreement and we have provided you with a gas safety certificate, you will not receive a refund of our charges for providing you with this service.
We will cancel your agreement if:
You may also cancel your agreement immediately, either after we let you know about changes or prices or terms and conditions, or if we fail to do something which we should have done. In this case, you will receive a refund based on how much time is left of the relevant 12 month period, or, if you agree, we will put things right and continue your cover.
If you do so after we have done an inspection or other work and you have paid less than £70 in the previous 12 months at the time you cancel, we may charge you an extra amount which brings your total payments to £70.
If you have a Landlord Cover agreement and we have provided you with a gas safety certificate, you will not receive a refund of our charges for providing you with this record.
If you wish to terminate your Home Cover Service agreement with Devon Heating Services ltd, please contact us.
By phone – 01392 796699
By Email – info@devonheating.co.uk
In writing – Winslade Manor, Winslade Park, Manor Drive, Clyst St Mary, Exeter, EX5 1FY
If we do not carry the spare parts for your repair needs on the day, we will do all we reasonably can to source the parts from our approved supply chain.
One of our engineers will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work.
We will only check and issue a gas safety certificate for the appliances that are included on your Landlord Cover plan. Any other gas appliances in the rented property can be individually serviced or safety inspected for a small extra cost. After the necessary inspections on the selected gas appliances ,we will then give you in writing, a gas safety certificate to show that we have completed a safety inspection which will include any details of any faults we have found and any repairs that are needed. If you or we cancel your agreement after we have provided you with a gas safety certificate, you will not receive a refund of our fee for providing you with a Gas Safety Certificate.
It is your responsibility to ensure we have safe access into your property.
If we can not gain access to carry out the necessary work we will contact you to arrange another appointment. If, after several attempts we still cannot gain access, we may cancel your agreement. We will inform you in writing if this is the case.
Nobody other than you will be able to benefit from this agreement. It cannot be passed to someone else or an alternative property without our consent which may result in a new agreement and inspection or the right to cancel the existing agreement.
We will meet our responsibilities under this agreement within a reasonable time unless it is impossible to do so because of circumstances outside our control, for example, availability of parts or materials or adverse weather conditions.
If you have a home cover agreement with Devon Heating Services Ltd, we will need to hold details on file which will include the relevant property address, contact details, appliance details and service history. We will never share any details with any third parties unless we have your consent.
The energy saving trust recommends that gas central heating boilers are replaced every 15 years. Whilst boilers older that this can often still work correctly, their effectiveness and efficiency is reduced.
Technological advances mean that todays boilers, if regularly serviced, have significantly higher efficiency performance, reliability and safety features.
To secure your booking we take a minimum of 20% deposit. Boiler install appointments can be cancelled up to 7 days before the works are due to commence with no charge. If a boiler install is cancelled less than 7 days before a booking or our team have not been provided access to a property, then the deposit paid to secure the booking will be forfeited.
If you request us to improve your system (for example adding new controls), we will give you one year parts and labour warranty. To arrange an engineer visit please call 01392 796699
A Power Flush is a way of removing debris, sludge and other waste from central heating systems.
We may also suggest you correct any other design faults which may cause the problem to return at additional costs.
This work can increase the life of your system and improve the system efficiency. If we recommend that you require a Power Flush this work will be chargeable. Leaks occurring within the system, within one month following a Power Flush that are not covered, as the sludge often blocks and inherent leaks and in removal, water circulating freely will often find any joints previously sealed by the sludge.
Power Flush is a trademark.
Any guarantees do not affect your legal rights under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.
You can obtain advice regarding your rights from a Citizens Advice Bureau or Trading Standards department.
If any of these terms are held to be invalid, unlawful or unenforceable, it shall not affect the enforceability of any of the remaining terms.
These terms constitute the entire agreement between you and us with respect to the subject to the subject matter hereof.
These Terms shall be governed and construed in accordance with English Law and be subject to the exclusive jurisdiction of the English Courts.
We will always do out best, however, if you have any issues that need to be addressed concerning our service, please phone us on 01395 899100 or write to us at Office, Winslade Park, Winslade House, Manor Drive, Exeter, EX5 1FY
Alternatively you can email us at info@devonheating.co.uk
We will try to deal with any matters immediately and will keep you informed of the process of our investigation at every stage.
The boiler itself will be registered by us and the guarantee/warranty will be with the boiler manufacturer. The length of manufacturer’s guarantee/warranty will depend upon the manufacturer and model of the boiler. The validity of the manufacturer’s guarantee/warranty will be subject to the boiler being serviced every 12 months by a Gas Safe engineer. The extended guarantee/warranty offered by Devon Heating Services Ltd on boilers is subject to the customer holding a recognised Home Care service contract with Devon Heating Services Ltd for the duration of the manufacturers guarantee/warranty period and the extended guarantee/warranty period. To benefit from the extended guarantee/warranty you must have a service plus plan in place within one week of the installation date and for the duration of the agreed extended guarantee/warranty period.
Online: www.devonheating.co.uk
By Email: info@devonheating.co.uk
By Phone: 01392 796699
Other contacts
Report a Gas Leak: 0800 111 999
Worcester Bosch: 0330 123 9559
Ideal: 01482 498 660
Valliant: 08447 360 049
From the outset the level of service provided by Devon Heating Services has been exceptional. Matt took me through the different options to replace an old boiler which was on its last legs, In the end a Worcester Bosch Combi Boiler was considered the best option for my property.
On the day of fitting both Ben H and Tom where professional from the outset and carried out a first-rate conversion from my old system to the new. Couldn’t fault their work in anyway (the attention to detail was top draw), both are a true credit to Devon Heating. Would highly recommend this local company to anyone who is looking for a new boiler, you’ll certainly be in safe hands. Well done to the entire team.
Thoroughly recommend Devon Heating. From the moment I rang I was reassured everything would be sorted and it was. Professional; calm; friendly; patient ; respectful of our home; competent neat tidy workers and amazing communication throughout the project. Thank you Matt for reassurance and great customer service by checking in once project complete. Thank you to Liam for sensible sound advice with no pressure. Thank you to Tom and Steve for neat ,tidy and seamless installation with respect for our home. Thank you to office staff for outstanding communication throughout. My sons, daughter and now us have experience of Devon Heating and without reservation recommend contacting them. Thank you SO much Matt Liam Tom Steve Hannah and team.
Very easy company to deal with, solid comms throughout our journey. Engineers turned up on time and where polite, friendly, clean and knowledgeable when questioned. Definitely recommend DHS.